Frequently Asked Questions
Everything you need to know about hiring and purchasing tools from Griffiths Hire Shops.
How do I open a trade account with Griffiths Hire Shops?
You can apply for a trade account by downloading the application form from our website or visiting any of our local branches. Benefits include monthly invoicing and preferential rates on long-term hires.
What identification do I need to hire equipment?
For non-account customers, we require two forms of identification: a valid photo ID (such as a driving license or passport) and a recent utility bill as proof of address, along with a security deposit.
Do you offer delivery and collection services?
Yes, we provide a reliable delivery and collection service across our operational areas. Delivery charges vary based on the distance from the nearest branch and the size of the equipment being transported.
What happens if the equipment breaks down on site?
In the unlikely event of a mechanical failure, please contact your local branch immediately. We will arrange for a mobile engineer to visit your site or provide a replacement unit to minimize your downtime.
Are your tools and machinery safety tested?
Absolutely. All equipment undergoes a rigorous 'Ready for Hire' inspection and safety check before every rental. We also provide necessary safety instructions and can supply relevant PPE upon request.
What is your return policy for purchased items?
Unused and unopened items in their original packaging can be returned within 14 days of purchase with a valid receipt for a full refund or exchange. Please note that special order items may be subject to a restocking fee.